Jul 12, 2016 for additional details, see the ibm software support handbook. To augment business support, our premium support portfolio offers direct access to named, industryleading specialists. Ibm connections software subscription and support renewal. Ibm lotus software delivers robust collaboration software that empowers people to connect, collaborate, and innovate while optimizing the way they work. Ibm system i5 handbook ibm i5os version 5 release 4. The ibm i high availability handbook guide helpsystems. Software maintenance for nonpassport advantage ipla licensed programs is available as. Ibm tightens passport advantage licensing terms the register. Ibm software subscription and support renewals adhere to a defined process and timeline making it easy for clients and partners alike to plan, budget and manage. User manuals, ibm storage operating guides and service manuals. Oct, 2014 bill hines is an ibm executive it specialist, working out of lake hopatcong, nj. The ibm system storage solutions handbook helps you solve your current and future data storage business requirements. It helps you achieve enhanced storage efficiency by design to allow. Ibm provides software subscription and support ibm software subscription and support with each ibm program licensed under the ipla.
Ibm r software support provides assistance with product defects. Protect your investment with ibm software subscription and support. Software subscription and support does not include assistance for the design and development of applications, your use of. Software support veritas essential support or basic maintenance terms, as applicable. Installing the free software is very simple so that the m9560231 practice exam testing engine can run on a mac computer. A comprehensive product upgrade and technical support solution, ibm software subscription and support, available through ibm passport advantage and. Ibm system storage solutions handbook ibm redbooks. The type of software maintenance contract that you need depends on the type of. If you continue browsing the site, you agree to the use of cookies on this website. Ibm does not provide ibm software subscription and support for nonibm programs or for programs that are licensed. Rational software helps you deliver greater value from your investments in software and systems. Customer data customers and partners acknowledge that suse may need access to certain software, hardware, data, third party software or other information or material to adequately troubleshoot and test issues.
Ibm software subscription and support ibm software support handbook ibm. A comprehensive product upgrade and technical support solution, ibm software subscription and support, available through ibm passport advantage and passport advantage express, delivers. Ibm cognos business intelligence offers selfservice bi. Software maintenance includes both subscription and support.
Software subscription and support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which ibm is not responsible under the applicable agreements. Backed by suse support means your business will always have a relationship with a suse team that is. International agreement for acquisition of software. Yet unbelievably, half of ibm i shops are still pussyfooting along with no ha solution in. Ibm watson iot support eguide faq this ibm watson iot support eguide helps you navigate your way around the ibm watson internet of things landscape, with links to useful sites and pages within ibm. Apr 08, 2014 worth a look if your an ibm software customer. Ibm software support provides assistance with product defects. August 1, 2016 the table below includes the item details for the ibm software subscription and support renewal specified in the rfq. Before contacting ibm software support, your company must have an active ibm software maintenance contract, and you must be authorized to submit problems to ibm. This ibm redbooks publication provides a product and feature. The initial period of software subscription and support also referred to as software maintenance can be extended by the purchase of a renewal option, if available. Resource center for ibm vads and business partners.
Learn how to engage ibm support for ibms product offerings. Ibm cognos support user guide information from the ibm cognos support user guide can now be found in the ibm support handbook. Put your ibm software subscription and support to work. Watch the video to the right to learn how to pull active renewal line item data from passport advantage online for resellers. Software defects can only be escalated to the l3 team by the l2 support engineer assigned to the support incident. Ibm websphere datapower soa appliance handbook paperback ibm press hines, bill, rasmussen, john, ryan, jaime, kapadia, simon, brennan, jim on. Backed by suse support means your business will always have a relationship with a suse team that is dedicated to providing you with business value and customer satisfaction. Ibm entitled software support ess giving customers more freedom and control. Software subscription and support begins on the date the software is obtained and ends 12 months later on the last day of the corresponding month in the following year, unless the. Alaa mustafa premium services software support ibm.
Ibm websphere datapower soa appliance handbook paperback. The ibm software subscription and support section above applies to selected programs under selected support except that 1 contractor may provide customer with assistance in designing and developing applications based on customers subscription level. The ibm software subscription and support section above applies to selected programs under selected support except that 1 contractor may provide customer with assistance in designing and developing. Provides indepth knowledge about ibm mainframes, the mainframe programming environment, and the popular ibm products and languages. The initial period of software subscription and support can be extended by the purchase of a renewal option, if available. We have revised the section on the ibm support portfolio to try to make. Major rewrite of the ibm software support handbook this represents a major revision of the ibm software support handbook. Ibm includes one year of software subscription and support also referred to as software maintenance with the initial license acquisition of each program acquired. Technical support is an integral benefit of ibm software subscription and support. But, if customer chooses not to renew their software subscription and support, customer must notify ibm of their intent not to renew before their renewal date. This partner support program handbook the partner support handbook is an addendum to and supplements the opentext protect software maintenance program handbook. Ibm software subscription and support delivers a higher roi with access to upgrades, fixes and entitled support. Ibm software support and subscription linkedin slideshare. Ibm connections software subscription and support renewal 11 months 1 authorized user passport level g linux, win, mac, aix, blackberry os, android, ios.
Dont let budget or resources be your excuse for putting off ha one more day. With lotus you can drive better business outcomes through smarter collaboration. Software license the license agreement and the associated product use rights supplement. A singlepoint reference book for all mainframe professionals. Ibm software handbook the ibm software handbook provides information on the support service offerings currently available from ibm. Most upgrades are already included in your subscription. Sep 11, 2015 protect your investment with ibm software subscription and support. Sep 06, 2016 put your ibm software subscription and support to work. Ibm process designer software subscription and support. In addition, for each type of support there are two types of support levels.
Ibm host access client package for iseries software subscription and support renewal 4 months 1 registered user overview and full product specs on cnet. International agreement for acquisition of software maintenance part 1 general terms this ibm international agreement for acquisition of software maintenance called the. Ibm software subscription and support renewal ensures uninterrupted access to updates new releases and fixes and a higher level of technical support. The following table summarizes the ibm trusteer support features for each. The program pairs your department or organization with assigned experts who build a deep understanding of your overall environment and its evolution. Receive assistance from technical support engineers via chat, email or telephone. Upgrade your ibm software with ibm software subscription and. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Yet unbelievably, half of ibm i shops are still pussyfooting along with no ha solution in place, putting your business at risk. It helps you achieve enhanced storage efficiency by design to allow managed cost, capacity of growth, greater mobility, and stronger control over storage performance and management. Software support handbook or making the most of ibm support. Please note, the ibm support guide is the replacement for the ibm software support handbook. Other websites charge extra for the ibm m9560231 mac software testing. Software subscription and support is a single offering not.
Can i update several boxes with one registration code. Ibm cognos business intelligence runs on aix, linux, mobile os android, ios, solaris and windows, and is available via a perpetual license or cloud subscription. Ibm system i5 handbook ibm i5os version 5 release 4 january. Nov 15, 2016 for additional details, see the ibm software support handbook. Ps20161126 ibm software subscription and support renewal instructions to vendors july 14, 2016 page 2 4. Ibm recommends that customers renew ibm software subscription and support on all eligible software products to ensure continued access to product upgrades and 24x7 technical support. An introduction to ibm software subscription and support. This ibm redbooks publication provides a product and feature overview of the newest i5 520, 550, 570, and 595 models, as well as the newest release of operating system software, i5os v5r4.
This partner support program handbook the partner support handbook is an addendum to and supplements the opentext protect software maintenance program handbook which summarizes terms relating to support for standard, unmodified ot software offered to end users the handbook. High availability and disaster recovery hadr on ibm i continue to be a top priority for ibm i organizations. Prior to reading this text, i read through other material such as parts 1, 2, 3, and 4 of the ibm redbooks series ibm websphere datapower soa appliances, but even though ibm redbooks provide valuable information, and i regularly reference both ibm product manuals and ibm redbooks while working with the rest of the websphere branded suite of. International agreement for acquisition of software maintenance. The ibm qradar helps eliminate noise by applying advanced analytics to chain multiple incidents together and identify security offenses requiring action. Ibm provides software subscription and support with each ibm software program licensed under the ibm international passport advantage agreement. Ibm spss statistics subscription this service description describes the cloud service. He is the lead author of the ibm datapower handbook and coauthor of ibm websphere. Ibm offers select support for ibm spectrum lsf community. Once upon a time, the ibm customer did not have to concern themselves. Bill hines is an ibm executive it specialist, working out of lake hopatcong, nj. The citys requirements for ibm software subscription and support renewal include the following information. Ibm reworded part of passport advantage late last year, the reg has learned, putting more onus on the customer than ever before to keep clear and accurate records of their software use. He has many years of datapower solution design and implementation experience.
Software subscription and support is a single offering not available as separate components. If you are a direct ibm cognos subscription and support customer, who has migrated from ibm cognos standard support to either ibm s passport advantage pa or ibm s passport advantage express pae, please refer to the ibm software support handbook. Ibm qradar is a tightly integrated solution, that allows you to protect your organization from threats and cybersecurity attacks. Ibm host access client package for iseries software.
Did you know that you can log, view and update pmrs problem management record electronically via the. The applicable order documents provide pricing and additional details about clients order. Get the latest updates, new features, and available solutions. Buy a ibm process designer software subscription and support renewal 1 year or other web publishing software at. Upgrade your ibm software with ibm software subscription. Support linux products and registration codes questions. Ibm software module 5 order form transport for nsw. Customer data customers and partners acknowledge that suse may need access to. Cloud hosted services terms and related services description. Ibm cognos customers find themselves in one of four categories.
Apr 07, 2015 ibm reworded part of passport advantage late last year, the reg has learned, putting more onus on the customer than ever before to keep clear and accurate records of their software use. Ibm runtimes for business provides additional function and. This first edition of the ibm i5 system handbook is distributed to support the latest system i announcements of 31 january 2006. Managing the contracts renewals process with the primary stakeholders to ensure subscription retention. The new and improved ibm support guide replaces the ibm software support handbook, and has. Saas lease users are automatically enrolled in wss wrightsoft will continuously release additional features, updated data and provide support to customers who enroll in this program.
Managing all postsales activity for ibms top enterprise through strong relationshipbuilding. For additional details, see the ibm software support handbook. Before contacting ibm software support, your company must have an active ibm software. We have revised the section on the ibm support portfolio to try to make it easier to read and understand.
Novell software evaluation and development libraryexpanded license, novell developernet professional, novell professional resource suite and novell tech select service include access to. Included within ibm preferred care, the ibm accelerated value program commonly referred to as avp is a premium suite of offerings that lets you customize the support services to help you succeed. A proven, scalable deployment environment for rehosting ibm mainframe applications. Wrightsoft software and support subscription wss please note. Ibm qradar software software subscription and support. In addition, we documented ibms new support lifecycle policy, and clarified the fact that we protect. Sign in to passport advantage online to download new versions and releases of your entitled software. Ibm watson iot support eguide faq this ibm watson iot support eguide helps you navigate your way around the ibm watson internet of things landscape, with links to useful sites and pages within. Novell software evaluation and development libraryexpanded license, novell developernet professional, novell professional resource suite and novell tech select service include access to linux registration codes. Subscription and support program overviews and governing documents. Ibm mq appliance m2001 is upgraded with new software and.
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